Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of wear will not be accepted for return. If you have any questions about whether your item is eligible, please reach out to us.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. Please do not send your item back without first obtaining authorization from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
We currently do not offer exchanges for items purchased. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without any delays. Remember to follow the return process outlined above for a smooth transaction.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If an item is marked as non-returnable at the time of purchase, it is not eligible for return or refund. Please check the product description carefully before completing your purchase to avoid any misunderstandings.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with travelfriendpro.com is satisfactory. Thank you for choosing us for your luggage accessory needs.